Shipping policy

SHIPPING- RESPONSIBLITIES 
At purchase, the Buyer is responsible for providing the correct shipping address, any reasonable special shipping / delivery requirements, and ensuring the delivery location is secure from theft. If there is not a secure delivery location at your provided address, then we recommend having the package delivered to a PO Box, having the package delivered to a friend / family member’s address that is more secure, or arranging with Delightfully Dutch LLC prior to shipment to require a signature upon delivery (this signature will require an additional transactional charge, and must be coordinated prior to checkout). Any address changes after shipment may result a delayed delivery date and in extra shipping charges, which the customer will be responsible for paying.
Delightfully Dutch LLC is responsible for labelling the package with the Buyer’s provided address, relaying any special shipping / delivery requirements to the selected Shipping Carrier, securely packaging the item, and selecting a Shipping Carrier that will meet the processing / shipping requirements agreed to at the time of purchase.
The Shipping Carrier is responsible for delivering the package to the specified address on time, following any special shipping / delivery requirements. The Shipping Carrier must handle the package with care.
Delightfully Dutch LLC is not responsible for the Buyer or the Shipping Carrier’s above responsibilities.

SHIPPING- PROCESSING TIME 
Delightfully Dutch LLC strives to ship all items within their stated shipping window, although on extremely rare occasions Delightfully Dutch LLC reserves the right to apply an extension for unforeseen circumstances (ex: sickness, extended power outage, acts of God, etc). It's also really important to note that third party shipping companies provide shipping time "estimates" rather than "guarantees", so we are not able to guarantee delivery dates. We are not responsible for any delays by the shipping company or by customs.

SHIPPING- DAMAGES 
In the rare event an item arrives damaged, please contact Delightfully Dutch LLC within one week of arrival for assistance navigating the shipping carrier’s refund process. Pictures of the item’s damage as well as pictures of the damaged packaging will be required. Delightfully Dutch LLC is not responsible for damages unless the shipping company determines that the box was inadequately packaged. Delightfully Dutch LLC is not responsible for item damage incurred from customer unpacking (ex: razor knife scratching an item).

SHIPPING- THEFT 
If the package cannot be found, the first course of action should be to check the Shipping Carrier’s tracking information notes to see when & where the Shipping Carrier left the package (sometimes they take pictures), check with others in your residence, check with neighbors, and check any nearby security cameras.
In the unfortunate situation that the package was truly stolen, we recommend contacting local law enforcement. 
If the Shipping Carrier’s tracking information shows your package was successfully delivered to the provided address, then even though we empathize deeply, we must make it clear that Delightfully Dutch LLC has fulfilled our end of the contract (see section “SHIPPING- RESPONSIBILITIES”) and is not obligated to issue a partial / full refund, replace the item, provide store credit, or offer special item discounts with future transactions.